Our Commitment to you
Central Coast Family Psychology takes a strengths-based, person-centred, holistic approach to care where the client or their advocate is primary to making decisions. Will ensure that your care and support are managed with respect, care, and mutual consultation.
When you contact us, we will:
- Treat you with respect always.
- Treat yourself and your family members fairly and without discrimination.
- Respect your cultural and religious beliefs.
- Inform you of your rights and responsibilities through our orientation process, easy-to-read documents.
- Protect your personal information and only use it for the right reasons.
- Involve you in decisions regarding the services you access and support you to have a voice.
- Support you to connect with other services where needed.
- Tell you how to provide us with feedback on our service and how to make a complaint; and,
- Ensure your safety and undertake practices that prevent injury to you and others.
For more information on your rights, please see the Australian Psychology Society Code of Ethics:
What you can expect
- Help to access and use our services.
- Comply with your signed Service Support Agreement.
- Inform you of your rights and responsibilities.
- Arrange for an interpreter or other language services if needed.
- Be polite and respect your views, opinions, personal circumstances, and cultural diversity.
- Provide you with advice on other supports and services that may be available.
- Provide staff that have the appropriate skills and competencies to meet your needs.
- Treat you with dignity, fairness, and respect, without discrimination or victimisation.
- Involve you in decisions about the services you receive and support you to have a say.
- Inform you how you can make a complaint and provide information on how we will respond to that complaint.
- Provide support and care that recognises and acknowledges each person’s preferences, choices, interests, and capabilities.
- Support your rights to receive quality care and support in an appropriate environment that promotes your participation.
- Provide services that meet or exceed relevant industry standards, such as the National Standards for Disability Services and the Charter of Rights.
NDIS Code of Conduct
Our team will provide support or services to the participants and will:
- Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and conventions.
- Respect the privacy of people with disability.
- Provide support and services safely and competently, with care and skill.
- Act with integrity, honesty, and transparency.
- Promptly take steps to raise and act on concerns that may impact the quality and safety of supports and services provided to people with disability.
- Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect, and abuse of, people's disability; and,
- Take all reasonable steps to prevent and respond to sexual misconduct.