Booking & FAQ

Booking & FAQ

Payment Methods

Payment Methods Accepted: Cash, Credit Card, Debit Card.

A separate full breakdown of fees for Assessments and Reporting will be provided to you by your Psychologist or Administration Staff if these services are required (Assessment Contract).

NDIS Participant Handbook

You will be provided with an NDIS Participant Handbook on registration with our service. This will be discussed in further detail during your first consult.

Intake Form

All clients will be sent a link to complete an Intake Form or simply complete the Referral Form, and we’ll be in contact. We have created an easy-to-use online form that can be done on a computer or your phone. This form is securely encrypted.

Information about government-supported initiatives and therapeutic approaches.

Better Access to Mental Health (BAMH)

Where eligible, rebates are provided by Medicare if you are referred to the Psychologist under a Mental Health Care Plan

To access mental health treatment under Medicare, you must be referred by your GP, a psychiatrist or a paediatrician. If a GP is the referring practitioner, he or she will need to prepare a Mental Health Treatment Plan before referring you to a psychologist. You should book a longer session with your GP to enable time for this.

Under the Better Access initiative, eligible people can receive up to 10 individual sessions in a calendar year (1 January to 31 December).

Referrals cannot be provided for the full 10 sessions. A referral is for a maximum of six sessions. Your referring doctor will assess your progress after the first six sessions and determine whether further sessions are needed.

Helping Children With Autism (HCWA)

Under the government funded Helping Children with Autism (HCWA) initiative, Medicare rebates are available for assessment and treatment services for children and young people with Autism Spectrum Disorder (ASD). Assessment and treatment can be provided by a number of eligible allied health professionals under this initiative.

Assessment services are available until the child’s 13th birthday, and treatment services are available until a child turns 15 years of age, provided their treatment plan was in place before their 13th birthday.

Before a psychologist can conduct an assessment, the young person must be referred by a paediatrician or consultant psychiatrist for assessment.

Under this initiative, up to four assessment sessions provided by a psychologist and other allied health professionals are available to assist the referring practitioner with diagnosis or to contribute to a child’s treatment and management plan.

In addition, up to 20 treatment sessions provided by a psychologist and other allied health professionals are available.

It is important to note that these are the total number of services available to each child through HCWA – not an annual entitlement.

Chronic Disease Management Plan (CDM)

For people with a chronic medical condition that has been (or is likely to be) present for six months or longer, for example, asthma, cancer, cardiovascular disease, diabetes, musculoskeletal conditions, and stroke. There is no list of eligible conditions. However, the CDM items are designed for patients who require a structured approach and to enable GPs to plan and coordinate the care of patients with complex conditions requiring ongoing care from a multidisciplinary team.

Your GP will decide whether you would benefit from these services and, if so, will refer you for appropriate allied health services. Allied health services must be provided by eligible providers who are registered with Medicare Australia.

Medicare rebate for a maximum of five allied health services per patient each calendar year from eligible providers, including:

  • Psychologist
  • Credentialed Mental Health Nurse
  • Occupational Therapist
  • Speech Pathologists

Non-directive Pregnancy Counselling

This is a form of counselling based on the understanding that, in many situations, people can resolve their own problems without being provided with a solution by the counsellor.

The service involves the counsellor undertaking a safe, confidential process that helps the patient explore concerns they have about a pregnancy. This includes providing unbiased, evidence-based information about all options and services available to the patient, where requested.

The service can address all pregnancy-related issues for which non-directive counselling is appropriate. 

An eligible person’s partner may attend counselling sessions; however, only one fee (for the patient) applies to each service.

Who can provide these services?
Services can be provided by psychologists, social workers and mental health nurses on referral from a GP, where the practitioners are registered with Medicare Australia as meeting the eligibility criteria and having completed appropriate non-directive pregnancy counselling training:​

  • Mental health nurses must be ‘Credentialled Mental Health Nurse’ as certified by the Australian College of Mental Health Nurses (ACMHN).

FAQ

How do I make an appointment?

Call us on (02) 4339 7497 or email admin@ccfamily.com.au to book an appointment.

Do I need a referral from my GP?

You do not have to bring a referral from your GP, but if you do get a referral under the Better Access To Mental Health Scheme, Medicare may provide you with a rebate on the cost of your consultation.

How much will it cost me?

Contact us at (02) 4339 7497 or admin@ccfamily.com.au, so we can accurately advise you based on your requirements.

NDIS participants will be charged as per the recommendations set by the NDIA Guidelines. 

Medicare rebates are available with certain referrals. See Medicare Rebates. (link – https://www.servicesaustralia.gov.au/mental-health-care-and-medicare?context=60092)


Rates are subject to change depending on the service provided and the needs of the client.

Do you do Assessments for Autism Spectrum Disorder?

Yes. Our psychologists provide a comprehensive gold standard, evidence-based assessment for children and adolescents. 

Can I pay for sessions using my NDIS Funding?

Yes. We are an NDIS Registered Practice and can claim under Early Childhood and Therapeutic Supports in the Improved Daily Living Section of your NDIS Funding.

Still have questions?

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